Thank you for shopping with By The Sea! If for some reason you are not satisfied with your purchase, we will accept the return of goods within 30 days of purchase.
- Click here to contact with our customer service.
- Please confirm regarding the issue.
- You will be guided by our customer service for the return instructions.
- Once confirmed by our customer service, please send the package to:
PT. PANTAI KAYU AYU
Jln. Raya Perancak no 2
Banjar Tegal Gundul, Desa Tibubeneng, Canggu,
- All items must be exactly as you received them with all tags still intact and must be in perfect new condition (unworn).
- Please note that we will first check the complete condition of the returned item(s) before deciding to proceed and send the exchange item(s) thereafter.
- Purchases items are exchangeable into a different size or any item with exact same or higher price amount.
- All exchanges are subject to availability
- Customers are responsible for shipping & handling charges for posting items back to us unless deemed faulty.
- Return is prohibited if the items have been worn, damaged or washed
- If you no longer have the original packaging, you can return your order using any other packaging, as long as it is sealed correctly to avoid losing the item(s).
- Refund only applied to products with manufactory defect.
- Photos of faulty items must first be approved by our customer care consultants before the refund can be processed.
- Please note refund can take up to 5 business days to be processed.
- Please note sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty.
- For every purchase order to Russia, please kindly help to provide valid complete company address and not to personal receiver in Russia.
- ANY non-document shipment (parcel) addressed to private persons in Russia is prohibited.
Thank you for shopping at bytheseabali.com