You have 7 days from the shipping date to exchange your items.
- Click here to contact with our customer service.
- Please confirm regarding the issue.
- You will be guided by our customer service for the return instructions.
- Once confirmed by our customer service, please send the package to:
PT. PANTAI KAYU AYU
Jln. Raya Perancak no 2
Banjar Tegal Gundul, Desa Tibubeneng, Canggu,
- All items must be exactly as you received them with all tags still intact and must be in perfect condition
- Purchases items are exchangeable into a different size or any item with exact same or higher price amount
- All exchanges are subject to availability
- All exchanges are sent to you without shipping cost
- Return is prohibited if the items have been worn, damaged or washed
- If you no longer have the original packaging, you can return your order using any other packaging, as long as it is sealed correctly to avoid losing the item(s).
- Refund only applied to products with manufactory defect
- Photos of faulty items must first be approved by our customer care consultants before the refund can be processed
- Please note refund can take up to 5 business days to be processed
- Please note sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty
- For every purchase order to Russia, please kindly help to provide valid complete company address and not to personal receiver in Russia.
- ANY non-document shipment (parcel) addressed to private persons in Russia is prohibited.
Thank you for shopping at bytheseabali.com