Returns Information

You have 7 days from the shipping date to exchange your items. 

  1. Click here to contact with our customer service.
  2. Please confirm regarding the issue.
  3. You will be guided by our customer service for the return instructions.
  4. Once confirmed by our customer service, please send the package to:

PT. PANTAI KAYU AYU 
0361 8446530
Jln. Raya Perancak no 2
Banjar Tegal Gundul, Desa Tibubeneng, Canggu,
Kuta Utara
Badung, Bali
80361
Indonesia

 

Important Information

  • All items must be exactly as you received them with all tags still intact and must be in perfect condition
  • Purchases items are exchangeable into a different size or any item with exact same or higher price amount 
  • All exchanges are subject to availability
  • All exchanges are sent to you without shipping cost
  • Return is prohibited if the items have been worn, damaged or washed
  • If you no longer have the original packaging, you can return your order using any other packaging, as long as it is sealed correctly to avoid losing the item(s).
  • Refund only applied to products with manufactory defect
  • Photos of faulty items must first be approved by our customer care consultants before the refund can be processed
  • Please note refund can take up to 5 business days to be processed
  • Please note sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty
  • For every purchase order to Russia, please kindly help to provide valid complete company address and not to personal receiver in Russia.
  • ANY non-document shipment (parcel) addressed to private persons in Russia is prohibited.

    Thank you for shopping at bytheseabali.com