We use the following courier services:
Domestic Shipping : J&T Express (www.jet.co.id)
Worldwide International Shipping : DHL
When placing your order on BYTHESEABALI.com, please take into consideration that we operate Monday through Friday. Therefore, payment confirmation received on weekends and holidays will be checked on the next business day.
Orders can only be delivered when the full amount of payment is received and confirmed.
SHIPPING TERMS & CONDITIONS
- Your order will ship within one - two business days
- We are not able to cancel or change your order if we do not receive your request before shipping confirmation. Click here.
- By The Sea is not responsible for the loss of packages that have been confirmed as delivered by related shipment service (but will help to coordinate to the shipment service resolve the issue).
Domestic orders: Please allow 3- 5 working days for domestic shipping (Indonesia), depending on the destination. More distant cities might require longer shipping time.
International orders: Please allow 5 – 15 working days for international shipping (outside Indonesia).
All international shipments are done exclusively with DHL Express Worldwide service. They offer premium expedited service with full tracking and will attempt to deliver each package twice. After two delivery attempts are made, they will leave a notice for the customer to pick up at the nearest DHL location. DHL will hold times varies and it is the customers responsibility to pick up before shipments are returned to us. If the shipment is returned to us, you will be required to pay additional shipping costs for re-shipment of your order(s).
Please refer to jet.co.id for domestic rates. International rates are automatically calculated based on DHL rate system.
International rates may change based on exchange rate. Shipping cost will be added to your total purchase after you have checked out.
TRACKING YOUR SHIPMENT
Once your order has been shipped, you will receive an automated e-mail with your tracking information.
If you are shopping or making a purchase on our website, you agree to these terms and conditions.