We use the following courier services:
Domestic Shipping: J&T Express (www.jet.co.id) and JNE Express (www.jne.co.id)
Worldwide International Shipping: DHL and FedEx International Priority®
Your order will be shipped within 1 - 3 business days
When placing your order on BYTHESEABALI.com, please take into consideration that we operate Monday through Friday. Therefore, payment confirmation received on weekends and holidays will be checked on the next business day.
We can't provide a 1-day delivery service on Holidays and weekends due to every item's full condition and stock availability must be checked and packed carefully until it is safely received using Gojek.
Please kindly visit our store directly if you would like to receive the item urgently.
Orders can only be delivered when the full amount of payment is received and confirmed.
Please bear in mind that some of the international deliveries may be affected by import costs out of By The Sea's control.
- If the goods are subjected to tax in the destination country, they will be charged to the consignee.
- If the case applies, we would suggest you get in touch directly with your local Customs Office for further information.
SHIPPING TERMS & CONDITIONS
- We are not able to cancel or change your order if we do not receive your request before shipping confirmation. Click here.
- By The Sea is not responsible for the loss of packages that have been confirmed as delivered by related shipment service (but will help to coordinate with the shipping service to resolve the issue).
- For every purchase order to Russia, please kindly help to provide valid complete company address and not to a personal receiver in Russia.
- ANY non-document shipment (parcel) addressed to private persons in Russia is prohibited.
- For every purchase order to Singapore, please kindly proceed by not exceeding 400 SGD.
- ANY non-document shipment (parcel) addressed to Singapore exceeding 400 SGD will be charged with GST (Goods and Service Tax) to the consignee.
Domestic orders: Please allow 2-5 working days for domestic shipping (Indonesia), depending on the destination. More distant cities might require longer shipping time.
International orders: Please allow 5 – 15 working days for international shipping (outside Indonesia). Domestic orders: Please allow 2-5 working days for domestic shipping (Indonesia), depending on the destination. More distant cities might require longer shipping time.
All international shipments are done exclusively with DHL Express Worldwide service. They offer premium expedited service with full tracking and will attempt to deliver each package twice. After two delivery attempts are made, they will leave a notice for the customer to pick up at the nearest DHL location. DHL will hold times varies and it is the customers responsibility to pick up before shipments are returned to us. If the shipment is returned to us, you will be required to pay additional shipping costs for re-shipment of your order(s).
Please refer to jet.co.id for domestic rates. International rates are automatically calculated based on DHL rate system.
International rates may change based on exchange rate. Shipping cost will be added to your total purchase after you have checked out.
TRACKING YOUR SHIPMENT
Once your order has been shipped, you will receive an automated e-mail with your tracking information.
If you are shopping or making a purchase on our website, you agree to these terms and conditions.
HOW MUCH IS THE COST ESTIMATION
The shipping options may vary depending on the delivery address, what time you make your purchase and item availability. You will receive email updates on the status of your order.
At the time of checking out section of your purchase, we will show you the available shipping methods and the cost.
All items are sent from Bali.
Delivery estimation cost (based on previous orders we have received):
(0.65 - 0.7 kg) : around IDR 300,000
(0.3 kg) : around IDR 240,000
(0.5 - 1.5 kg) : around IDR 400,000
(1.9 kg) : around IDR 450,000
(1.2kg) : around IDR 500.000
(2 kg) : around IDR 900.000
WHAT SHOULD I DO IF MY DELIVERY IS LATE
My order has passed the standard shipping time frame.
Your order will be delivered within 3-7 business days from when it is shipped out. If it has been more than 7 business days,
Please contact us. Click here.
One of our agents will be happy to further investigate this issue.